Welcome to the OxBig Mart FAQ page! Here you’ll find answers to some of the most common questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to contact us at [email protected].
1. What is OxBig Mart?
OxBig Mart is an e-commerce platform offering a wide variety of products across multiple categories. We sell products sourced from Amazon and other leading e-commerce platforms at lower prices. The unique part about OxBig Mart is that we pass on the commission we earn through affiliate sales to you—our customers—in the form of discounts or wallet credits.
2. How do you offer such low prices?
We’re able to provide low prices for several reasons:
- Affiliate Program: We partner with Amazon and other platforms. The commission we earn is passed directly to you—70% of it is offered as a discount or credited to your OxBig wallet.
- Crypto Payments: By accepting cryptocurrency payments, we save on payment gateway transaction fees, which we pass on as additional discounts.
- Bulk Manufacturing & Purchasing: For our own products, we manufacture in bulk or purchase directly, which allows us to save costs. We share 50% of the savings with our customers in the form of lower prices.
3. How do I use the wallet credits?
Your OxBig wallet credits can be used for future purchases on our website. They can be applied at checkout or withdrawn to your bank account. You will receive an email notification whenever credits are added to your wallet.
4. Do you accept cryptocurrency for payments?
Yes! We accept cryptocurrency payments, which offer a more secure and cost-effective method of payment. By accepting crypto, we avoid the high transaction fees of traditional payment gateways, and we pass these savings directly to you as discounts.
5. How do I withdraw wallet credits to my bank account?
To withdraw wallet credits, log in to your OxBig Mart account, go to the wallet section, and select the withdrawal option. Enter your bank details, and we’ll process the withdrawal to your bank account. Please note that processing times may vary based on your bank.
6. How do I track my order?
Once your order has been shipped, you will receive a tracking number and a link to track your order. You can also track your order status directly from your OxBig Mart account.
7. How long does delivery take?
- India: Delivery times vary depending on your location:
- Same-day delivery is available in select cities.
- One-day delivery is available in major cities.
- For Tier 2 and Tier 3 cities, delivery takes around 4-5 business days.
- International Shipping: Delivery times for international orders typically range from 7-14 business days, depending on the destination and shipping method chosen.
8. How can I return or exchange a product?
We want you to be fully satisfied with your purchase. If you are not, please refer to our Return & Refund Policy for detailed instructions on how to initiate returns or exchanges. You can return or exchange products within the specified time frame as per our policy.
9. Are all products listed on OxBig Mart covered by the same discounts?
Most of the products available on OxBig Mart are eligible for discounts, but the amount may vary depending on the product, its source, and ongoing promotions. Affiliate products from Amazon and other platforms typically have a discount based on the commission we earn, while our in-house products also have significant discounts from bulk manufacturing savings.
10. Can I purchase products from OxBig Mart if I live outside India?
Yes, OxBig Mart ships worldwide to over 50 countries! Our international shipping options vary, and the shipping costs and delivery times are calculated at checkout based on your location.
11. Do I need to create an account to shop on OxBig Mart?
While you can shop as a guest, creating an account gives you access to additional benefits, including tracking your orders, managing your wallet credits, saving your favorite products, and more.
12. Is it safe to shop on OxBig Mart?
Absolutely! We take your security seriously. All transactions on OxBig Mart are secured with encryption to ensure your payment details and personal information are protected. We also adhere to best practices for user data protection.
13. Can I apply multiple discounts on a single order?
No, currently, only one discount or offer can be applied to a single order. However, you can use your wallet credits in combination with other discounts during checkout.
14. What if I have a problem with my order?
If you encounter any issues with your order, please contact us at [email protected] or call us at +91-9056762829. Our customer support team will be happy to assist you and resolve any issues promptly.
We hope these FAQs help! If you have any other questions or need further assistance, please don’t hesitate to reach out to us. Thank you for shopping with OxBig Mart, where affordability meets quality!
