Shipping Policy

At OxBig Mart, we aim to deliver your purchases as quickly and efficiently as possible. Below, you’ll find all the details regarding our shipping policy, including available shipping methods, delivery times, and international shipping.

1. Domestic Shipping (India)

We offer fast and reliable shipping across India. Here’s how our domestic shipping works:

  • Same-Day Delivery: Available in select cities. Order before 12 PM and receive your product by the end of the day in eligible locations.
  • One-Day Delivery: Available in major cities like Delhi, Mumbai, Bangalore, Chennai, and others. Orders placed before 2 PM are delivered the next day.
  • Tier 2 and Tier 3 Cities: Delivery time ranges between 4-5 business days, depending on the location. Orders will be processed and shipped as soon as possible, with tracking updates provided throughout the journey.

2. International Shipping

We offer worldwide shipping to over 50 countries! No matter where you are, you can shop with us and have your products delivered to your doorstep.

  • Countries We Ship To: We deliver to a wide range of countries, including but not limited to:
    • United States
    • United Kingdom
    • Canada
    • Australia
    • United Arab Emirates
    • European Union countries
    • And more…
  • Delivery Times: International shipping times vary depending on the country and delivery method chosen. Typically, orders arrive within 7-14 business days, but please note that delays may occur during peak seasons.

3. Shipping Charges

  • India: Shipping charges are calculated based on the delivery location and the weight of the items in your cart. We offer competitive rates to ensure affordability.
  • International: Shipping costs for international orders are calculated at checkout based on the destination, weight, and selected shipping method. Customs duties and taxes (if applicable) are the responsibility of the customer.

4. Order Processing Time

  • We process all orders within 24 hours on business days (Monday to Friday). Orders placed over the weekend or on public holidays will be processed the next business day.

5. Tracking Your Order

Once your order is shipped, you’ll receive an email with a tracking number and a link to track your shipment. You can also track your order directly from your OxBig Mart account by logging in and checking your order status.

6. Delivery Issues and Exceptions

While we strive to deliver every order promptly, sometimes delays may occur due to factors beyond our control, such as weather conditions or customs processing times. If you experience any delivery issues, please contact our support team at [email protected], and we’ll be happy to assist you.

7. Returns & Exchanges

For details about returns, exchanges, and refunds, please refer to our Return & Refund Policy page. We want you to be satisfied with your purchase, so if any issues arise, we’re here to help.

8. Contact Us

If you have any questions about our shipping policy or need assistance with your order, feel free to reach out to us at:

Thank you for choosing OxBig Mart—we’re committed to getting your products to you quickly and securely!