Refund & Return Policy

At OxBig Mart, customer satisfaction is our top priority. We strive to provide the best shopping experience and ensure you are delighted with your purchase. However, if you need to return or request a refund for a product, please review our policy below.

1. Products Eligible for Returns

You can return eligible products within 15 days of delivery if:

  • The product is damaged or defective.
  • You received an incorrect item.
  • The product is unused and in its original packaging, with all tags intact.

2. Products Not Eligible for Returns

Some products are non-returnable due to their nature or hygiene reasons. These include:

  • Perishable goods (e.g., food, flowers).
  • Personal care items (e.g., skincare, cosmetics).
  • Customized or personalized products.
  • Digital downloads, e-books, and online courses.

Note: Specific items will have a “Non-Returnable” tag on their product page. Please check before purchasing.

3. How to Request a Return or Refund

Follow these simple steps:

  1. Log in to your OxBig Mart account.
  2. Navigate to My Orders and select the item you wish to return.
  3. Click on Request Return and provide the reason for return.
  4. Upload images of the product (if damaged or defective).

Our team will review your request and notify you of the approval status within 2-3 business days.

4. Refund Process

Once your return is approved:

  • The refund will be processed after the product passes the quality check.
  • Refunds will be issued via the original payment method or credited to your OxBig Mart Wallet.
  • Processing time: 7-10 business days after return approval.

5. Exchange Policy

Exchanges are available for select items. If the requested replacement is out of stock, we will issue a refund instead.

6. Return Shipping

  • We provide a free return shipping label for eligible returns.
  • Non-returnable items or returns initiated outside the 15-day window will not be eligible for free return shipping.

7. Important Notes

  • Items must be returned in the condition they were received, with all original packaging, accessories, and manuals.
  • Any item showing signs of use, tampering, or missing parts will not qualify for a return or refund.
  • Products purchased during sales or promotions may have different return policies. Please refer to the product page for details.

8. Contact Us

For any questions or assistance with your return or refund, please contact our Customer Support team:

We thank you for choosing OxBig Mart. Your trust and satisfaction drive us to deliver the best!